EZ-CARE2 Status

All Systems Operational

About This Site

View this site anytime for the latest updates on service uptime, known issues, and scheduled maintenance for EZ-2 Web, WebLink, Payment Processing, the EZ-CARE2 Client Area, and the EZ-CAMP2 Client Area.

EZ-2 Web Operational

WebLink Operational

Payment Processing Operational

EZ-CARE2 Client Area Operational

EZ-CAMP2 Client Area Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 18, 2019

No incidents reported today.

Apr 17, 2019

No incidents reported.

Apr 16, 2019

No incidents reported.

Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019

No incidents reported.

Apr 11, 2019

No incidents reported.

Apr 10, 2019

Intermittent ACH/eCheck Payment Failures for a Subset of Clients

Resolved - Our payment processing partner has confirmed that this issue has been resolved. Any ACH/eCheck payments that failed earlier today will need to be processed again. Failed payments can be identified in the processing gateway with the error "User NMI was not authenticated." Thank you for your patience as our processing partner resolved this issue.
Apr 10, 10:26 EDT

Investigating - We have been notified by one of our payment processing partners that their team is investigating an issue that is causing some ACH/eCheck payments to fail with an error "User NMI was not authenticated." This is only happening for a subset of our clients. We apologize for this inconvenience, and we'll keep you updated on the status of this issue as we receive updates from our partner.
Apr 10, 09:22 EDT

Apr 9, 2019

No incidents reported.

Apr 8, 2019

No incidents reported.

Apr 7, 2019

No incidents reported.

Apr 6, 2019

No incidents reported.

Apr 5, 2019

No incidents reported.

Apr 4, 2019

No incidents reported.