All Systems Operational

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View this site anytime for the latest updates on service uptime, known issues, and scheduled maintenance for EZ-2 Web, WebLink, Payment Processing, the EZ-CARE2 Client Area, and the EZ-CAMP2 Client Area.

EZ-2 Web   Operational
WebLink   Operational
Payment Processing   Operational
EZ-CARE2 Client Area   Operational
EZ-CAMP2 Client Area   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 24, 2018

No incidents reported today.

Feb 23, 2018

No incidents reported.

Feb 22, 2018

No incidents reported.

Feb 21, 2018

No incidents reported.

Feb 20, 2018

No incidents reported.

Feb 19, 2018

No incidents reported.

Feb 18, 2018

No incidents reported.

Feb 17, 2018

No incidents reported.

Feb 16, 2018

No incidents reported.

Feb 15, 2018

No incidents reported.

Feb 14, 2018
Postmortem - Read details
Feb 14, 10:50 EST
Resolved - This issue has been resolved through the rollback of the TLS security update.
Feb 14, 09:13 EST
Monitoring - In order to restore the WebLink automatic download capability for all hosted systems, our team has rolled back the security update that was performed this morning. Your automatic downloading will function properly now. We still plan to implement the TLS 1.2 security protocol, and we will notify you when we plan to attempt the security update again.
Feb 13, 17:09 EST
Investigating - Our team is still working on a solution to the automatic download issue for hosted systems. We implemented a potential solution earlier this afternoon, however, we continue to see disruption in the automatic WebLink downloads for hosted systems. Thank you for your patience as we resolve this issue.
Feb 13, 14:21 EST
Identified - We believe we have identified the issue causing a disruption with the automatic WebLink download. Our team is currently making changes and will be gradually rebooting the servers to implement the solution. Thank you for your patience, and we'll continue to keep you updated here.
Feb 13, 12:42 EST
Investigating - Our team is currently investigating an issue affecting our hosted clients that is causing a disruption with the automatic downloads from WebLink into the EZ system. We believe the issue is related to the TLS security update that was performed today. We apologize for any inconvenience this might cause you.

Our team is working hard to resolve the issue as quickly as possible. In the meantime, you can download WebLink data by logging into WebLink and manually downloading the data. Thank you for your patience, and we'll keep you updated here.
Feb 13, 12:17 EST
Feb 13, 2018
Completed - The scheduled maintenance has been completed.
Feb 13, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 08:30 EST
Scheduled - Our team will be performing a scheduled security update tomorrow morning at 8:30 AM ET. Your system will be available during this time. Please be sure to download and install the most recent version of EZ-CARE2 (9.7y) or EZ-CAMP2 (9.8y) to avoid any payment processing disruption. To learn more about this security update, please consult this blog post: https://www.ezcaresoftware.com/childcare-blog/install-ez2-update-today/
Feb 12, 09:00 EST
Feb 12, 2018

No incidents reported.

Feb 11, 2018

No incidents reported.

Feb 10, 2018

No incidents reported.