EZ-CARE2 Status

All Systems Operational

About This Site

View this site anytime for the latest updates on service uptime, known issues, and scheduled maintenance for EZ-2 Web, WebLink, Payment Processing, the EZ-CARE2 Client Area, and the EZ-CAMP2 Client Area.

EZ-2 Web Operational

WebLink Operational

Payment Processing Operational

EZ-CARE2 Client Area Operational

EZ-CAMP2 Client Area Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 5, 2020

No incidents reported today.

Jun 4, 2020

EZ- CARE2 Phone Support Unavailable

Resolved - Great news! Power has been restored to the majority of the team, so we're back in action! Thanks for your patience as we dealt with outages at the office and at home.
Jun 4, 09:58 EDT

Update - Power has been restored at the office and as a result phone support is now available. We still have some staff that have not had power restored at their homes, so wait times may be longer than normal. We will keep you updated here. Thanks again for your patience!
Jun 4, 07:18 EDT

Update - We are continuing to work on a fix for this issue.
Jun 4, 07:18 EDT

Identified - Earlier today, severe thunderstorms swept through our area. As a result our headquarters office as well as the homes of many of our staff lost power. Our office has now been without power for approximately 7 hours and our backup batteries for our phone system, which our team is able to access from their homes, are now depleted meaning that phone support will not be available. Our team is currently working to forward our phones per our business continuity plans.

If you are in need of our assistance, please reach us through email at support@softerware.com.
Jun 3, 19:02 EDT

Jun 3, 2020

Intermittent Payment Processing Errors for a Subset of Clients

Resolved - Our processing partner confirmed that the issue has been resolved. Errors occurred between 10:43 AM to 10:55 AM EST and have not occurred since then.
Jun 3, 11:57 EDT

Monitoring - We received communication from one of our payment processing partners that some payments that were attempted around 10:45 AM EST today may have experienced an error. This seems to be the same issue that occurred yesterday. This will only affect a subset of clients, so you may not be affected by this issue. Our partner has confirmed that a fix has been implemented and errors are no longer occurring.

If you encounter an error regarding any payments that occurred earlier this afternoon, please contact our Payment Services team at 800-220-8611.
Jun 3, 11:26 EDT

Jun 2, 2020

Intermittent Payment Processing Errors for a Subset of Clients

Resolved - Our processing partner confirmed that the issue has been resolved. Errors occurred between 12:05 PM to 12:30 PM EST and have not occurred since then.
Jun 2, 13:59 EDT

Monitoring - We received communication from one of our payment processing partners that some payments that were attempted around 12:25 PM EST today may have experienced an error. This will only affect a subset of clients, so you may not be affected by this issue. Our partner has confirmed that a fix has been implemented and errors are no longer occurring.

If you encounter an error regarding any payments that occurred earlier this afternoon, please contact our Payment Services team at 800-220-8611.
Jun 2, 13:04 EDT

Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020

No incidents reported.

May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.