Update - After multiple days of issues and errors on our phone lines, we are excited that our phone carrier has fully resolved the issues. Hooray and have a great week!
Mar 1, 12:23 EST
Update - We just lost phone service and are connecting with our phone carrier now to get an update. We're hoping that this might be good sign that the underlying carrier has isolated the issue. For now the best way to connect with our team is through email.

Thank you so much for your patience.
Mar 1, 10:08 EST
Update - Our phone carrier has not been able to diagnose or resolve the issue and we continue to see errors on our lines that have spiked throughout the morning indicating that the problems are intermittent. We are going to be turning the phone queue on as a test to see if the quality of the phone calls is manageable for a small sample of calls. Fingers and toes are crossed!!

We still encourage you to contact us through email as the best course of action, but the phone lines are officially open and we’ll do our best to help you on the phones.

We'll keep you posted here as the situation develops.
Feb 25, 13:28 EST
Update - Phone Service is still not available and we are eagerly awaiting an update from our phone carrier. The support team was delighted to still be able to help so many of you through email yesterday and we plan to do the same until phone service is restored. We appreciate you and your patience and we'll keep you updated here.
Feb 25, 08:54 EST
Update - Our phone carrier is continuing to troubleshoot the issues related to our phone lines. Email continues to be the best way to reach our support team. Thanks for your patience and we hope to be able to speak with you soon!
Feb 24, 15:05 EST
Investigating - Our phone carrier has confirmed there is an issue between the switch and our facility and as a result, our phone lines are experiencing severe degradation of service. We will keep you updated here on their progress in addressing this issue. In the meantime, if you want to reach our support team, please reach to us via email. Thank you!
Feb 24, 08:49 EST

About This Site

View this site anytime for the latest updates on service uptime, known issues, and scheduled maintenance for EZ-2 Web, WebLink, Payment Processing, the EZ-CARE2 Client Area, and the EZ-CAMP2 Client Area.

EZ-2 Web Operational
WebLink Operational
Payment Processing Operational
EZ-CARE2 Client Area Operational
EZ-CAMP2 Client Area Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 5, 2021

No incidents reported today.

Mar 4, 2021

No incidents reported.

Mar 3, 2021

No incidents reported.

Mar 2, 2021

No incidents reported.

Mar 1, 2021

Unresolved incident: EZ- CARE2 Phone Support Unavailable.

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021
Resolved - Our payment processing partner has confirmed that this issue has been resolved. They saw failures between 9:12 AM ET - 9:30 AM ET, and there have been no issues since that time. Thank you for your patience.
Feb 26, 09:53 EST
Investigating - One of our payment processing partners has alerted us that a small number of credit card transactions for a subset of clients may fail due to an issue that is being worked on. We will keep you updated here on the StatusPage as we learn more. We believe this issue is small and will only affect a very small percentage of transactions.
Feb 26, 09:46 EST
Feb 25, 2021
Feb 24, 2021
Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.