A recent Windows update has caused a disruption to some of our EZ2 hosted systems. If you are not experiencing difficulty accessing your system, please disregard this update.
We’re hard at work to provide a permanent solution for this issue. In the meantime, there are two temporary options you can use to access your hosted EZ2 system. One solution is to uninstall the most recent Windows update, and the other is to modify the system registry by downloading and running a file. See below for steps for each solution:
Recommended: Modify the System Registry
Important Note: This .exe file should only be run if you recently installed the Windows 10 Update KB4103727 or Windows 7 Update KB4103718 and are having issues logging into your EZ-CARE2 system on our hosted servers.
Go to the EZ2 website (For EZ-CARE2 go to www.ezcaresoftware.com
. For EZ-CAMP2 go to www.ezcamp2.com
For EZ-CARE2, Click Client Login, then select EZ-CARE2 Client Area from the dropdown. For EZ-CAMP2, Click Client Area
Enter your login credentials
Scroll down the page to the Other Helpful Links section, and choose Downloads and Updates.
Scroll below the shaded box to the Files Available for Download section.
At the top of the list, you will find Log In Fix for Hosted Clients. Click the Download button to the right.
Once the file has been downloaded, right-click it and select Run as Administrator.
Once you have finished running the file, you should be able to log in to your EZ-CARE2 system. You do not need to reboot your computer.
Important Note for Modifying the System Registry: This download is not intended to be a permanent change to your System Registry. Once a permanent solution to the login issue has been implemented, we will provide instructions for restoring your System Registry to its current settings.
Alternative: Uninstall the Windows Update
Click Start, then type Control Panel.
Select Programs, and choose View Installed Updates.
Use the following information to type into the Search Box:
If you have Windows 10, type KB4103727.
If you have Windows 7 type KB4103718.
Select the update and click Uninstall. This may take up to an hour, and you will not receive a message stating the update is uninstalling until the process is complete.
Reboot your computer.
Important Note for Uninstalling the Windows Update: In order to prevent the update from automatically installing overnight, disable automatic Windows updates on your computer. Once we have resolved the login issues relating to this update, you will need to enable automatic Windows updates again.
We appreciate your patience as we work on a permanent solution. We’ll keep you updated with any new information here on the StatusPage.