Upon our deployment of the TLS 1.2 upgrade (which was actually disabling TLS 1.0 and 1.1 communication across our environments) we discovered a problem with our EZ-CARE2 hosted clients downloading transactions from WebLink. Our team traced the issue to a mismatch between our testing environment and our production hosting environment for EZ-CARE2 hosting with respect to how these protocols are handled and how they communicate to WebLink where this particular communication actually terminates. Stand-alone and self-installed EZ-CARE2 clients were not affected as this mismatch was solely in our EZ-CARE2 hosted environment.
We have re-enabled TLS 1.0 and 1.1 on WebLink to allow downloads to resume while we realign our production and test environments and confirm the issue has been resolved. Once we confirm that the environments are realigned, we will resolve the download issue in the test, verify the fix, and then schedule a time to apply any necessary fixes to the EZ-CARE2 production hosting environment. We will notify clients via statuspage when we re-enable the change and will do our best to minimize any downtime when we do.
We thank you for your support and flexibility with this process.